BOOKING TERMS AND CONDITIONS 2018/19

Accommodation
The Royal Palm Hotel will hold your reservation on a provisional basis for up to 5 days without a deposit. On the 6th day, the reservation will be automatically cancelled unless a deposit is paid and received. To confirm your reservation, we require a 20% deposit. Full and final payment is due 45 days prior to the arrival date.

Accommodation (B&B and Half-board) cancellation policy
Cancellations received 90 days or more prior to arrival; full deposit refund
Cancellations received 89 days to 61 days prior to arrival; 50% cancellation fee / 50% refund
Cancellations received 60 days to 46 days prior to arrival; 100% cancellation fee on deposit
Cancellations received 45 days or less prior to arrival; 100% cancellation fee

Packages
The Royal Palm Hotel will hold your reservation on a provisional basis for up to 5 days without a deposit. On the 6th day, the reservation will be automatically cancelled unless a deposit is paid. To confirm your reservation, we require a 50% deposit. Full and final payment is due 45 days prior to your arrival.

Adventure Packages cancellation policy
Cancellations received 90 days or more prior to arrival; 20% cancellation fee / 80% refund
Cancellations received 89 to 61 days prior to arrival; 50% cancellation fee / 50% refund
Cancellations received 60-46 days prior to arrival; 100% cancellation fee on deposit
Cancellations received 45 days or less prior to arrival; 100% cancellation fee

High Season Cancellation policy (High Season is 19 December to 2 January)
Cancellations received anytime; no refunds on any monies paid

Cancellations must be sent in writing to email: [email protected]

Please note: we cannot refund monies to credit cards due to the insecure satellite connections to the Islands. In the case of refunds,  we require the guest’s bank account details to directly transfer monies owing from our bank in Miami, Florida. We do not keep any guest bank account details on file. Once they have been used for that “one off” transaction, all guest bank account details are deleted from our systems, for security reasons.